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Offerings

RMA Process

Critical Spares Replacement Parts Policy

BlueArc will ship replacements parts to customers with a valid Hardware Support Plan. The replacement parts are shipped without the return of a defective part.

All defective parts are required to be returned to an authorized BlueArc defective warehouse location.

Hardware or replacement parts replaced under this provision shall become the property of BlueArc. Any replaced or loaned items not returned to BlueArc within 30 days of receipt of the replacement or repaired original will be invoiced to customer and customer agrees to pay the then current list price for such items. All title, interest, and ownership rights in and to the replacement parts shall remain in BlueArc until installation of such replacement parts has been completed (may exclude government secure sites).