Secure Site Support for Government and Closed Networks
With a staff of experienced professionals, our team is readily available to accommodate site requirements your business needs.
We understand your business need to secure all classified information from your site, and have resolution process and programs in place to ensure your problems are resolved to your satisfaction. We are committed to the effective resolution of issues that meet your system ever-changing business environment as well as your expectations in mission critical situations.
We offer:
- Technical Assistance professional trained in supporting government sites
- Professional Service Engineers available during critical situations with the proper clearance to provide on-site assessments
- Cross- functional communication process to ensure immediate resolution with management visibility with escalated issues
- Advance shipment of all replacements without restrictions
- Proactive team to help address any security compliance regulations
We offer two services for customers:
| CLOSED NETWORK |
| | Standard | Premium |
| Hardware | One to three year plan periods available | One to three year plan periods available |
| Replacement Parts | Parts delivered onsite next business day | Parts delivered onsite within 4 Hours |
| Parts Retention | Server and Disk Retention coverage | Server and Disk Retention coverage |
| Technical Assistance Center | 24x7 | 24x7 |
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