BlueArc is committed to excellence in every way. Having already developed the technology and architecture for a revolutionary server storage system that delivers the world's highest performance and stability, BlueArc is also committed to providing excellence in service and support. To achieve this goal, BlueArc has focused a significant amount of effort and investment in creating a world-class service and support organization - BlueArc Global Services.
Providing world-class support requires a solid foundation and infrastructure. BlueArc's Global Services organization has the key components for providing best-of-breed service and support.
BlueArc offers a full spectrum of world-class value-added service and support packages through its Global Services organization. We also offer customers with the complete flexibility of designing and providing custom services to meet clients' unique requirements. BlueArc Global Services has rapidly earned a reputation for service excellence -- providing customers with a trusted service relationship and delivering outstanding support.
BlueArc offers courses that include a combination of classroom and hands-on instruction to ensure quick deployment of the BlueArc system, optimal uptime and performance. BlueArc courses cover all aspects of the BlueArc system, its administration, and its maintenance. Delivered by system support engineers and professional service architects at either the customer's facility or at BlueArc headquarters' facility, participants come away with both technical knowledge and hands-on experience. In addition, materials they receive serve as ongoing reference sources.
BlueArc's Service Programs provide you with the level of hardware support and service you need to ensure optimal uptime and system performance. Many businesses have different in-house technical resources and capabilities, as well as availability and response time requirements. As a result, BlueArc offers three levels of service (Standard, Premium, and Premium Plus) that cover the spectrum of requirements, each level tailored to fit a specific set of needs.
